Friday, March 13, 2009

Sometimes a cigar is just a cigar... or is it?

The first page of this letter is absolutely brilliant. It has a great offer; it has specificity in the number and types of cigars on offer; it practically forces you to create a sensory experience with the cigars, using only your imagination.

It does not have all the elements that you could find in a direct mail letter – no subheads, no Johnson boxes, no marginal notes – but it does have the important ones. The paragraphs are short, with the first line indented; there are indented blocks of type for emphasis and variety; there is a meaningful P.S. that recaps the offer and adds a little spin of urgency to it.

This may not appeal to someone who abhors smoking, but it should be admired by anybody who wants to produce copy that gets results.

Thompson Cigar Company

5401 HANGAR COURT

TAMPA, FLORIDA 33614

The enclosed mailing label can bring you -- on approval -- a box of 42 custom-blended Cuban Seed leaf cigars. Cigars you can't buy in any store anywhere. Try them out. Put them to your own tests. Unless you're 100% satisfied, return the partially empty box for a full refund!

Are we out of our minds to make an offer like this? Maybe so -- but giving customers a chance to smoke at our risk has kept us in business for 70 years.

Why not send back your mailing label now -- and judge these superb cigars for yourself?

Dear Fellow Cigar Lover:

I’ve taken the liberty of reserving, in your name, one of our "Sterling Sampler" boxes of 42 fine Cuban seed leaf cigars:

6 Plazas

6 Panatela Extras

14 Juniors

6 Cleopatra's Needles

4 Churchills

6 Corona Chicos

42 Cigars in all

To help you discover a cigar most to your liking, I'm including a generous sampling of both cut-filler cigars and vintage-leaf, long­-filler, all-tobacco cigars. And, as a special added inducement, I'm pricing these cigars so you save 35% under their regular per-cigar prices.

With your o.k., I’d like to send you this assortment. When your sampler box arrives, break seal and open it. Choose a cigar. Unwrap it. Smell it. Roll it gently between your thumb and forefinger, feel the soft crinkle of expertly cured tobaccos.

Then light it up, savor the mellow aroma, see how slowly, smoothly and evenly it burns. Notice the silver-white ash, an see how long the ash grows before it drops -- both signs of truly fine cigars.

(over, please)


Thompson Cigar Company

5401 HANGAR COURT

TAMPA, FLORIDA 33614

The enclosed mailing label can bring you -- on approval -- a box of 42 custom-blended Cuban Seed leaf cigars. Cigars you can't buy in any store anywhere. Try them out. Put them to your own tests. Unless you're 100% satisfied, return the partially empty box for a full refund!

Are we out of our minds to make an offer like this? Maybe so -- but giving customers a chance to smoke at our risk has kept us in business for 70 years.

Why not send back your mailing label now -- and judge these superb cigars for yourself?

Dear Fellow Cigar Lover:

I’ve taken the liberty of reserving, in your name, one of our "Sterling Sampler" boxes of 42 fine Cuban seed leaf cigars:

6 Plazas

6 Panatela Extras

14 Juniors

6 Cleopatra's Needles

4 Churchills

6 Corona Chicos

42 Cigars in all

To help you discover a cigar most to your liking, I'm including a generous sampling of both cut-filler cigars and vintage-leaf, long­-filler, all-tobacco cigars. And, as a special added inducement, I'm pricing these cigars so you save 35% under their regular per-cigar prices.

With your o.k., I’d like to send you this assortment. When your sampler box arrives, break seal and open it. Choose a cigar. Unwrap it. Smell it. Roll it gently between your thumb and forefinger, feel the soft crinkle of expertly cured tobaccos.

Then light it up, savor the mellow aroma, see how slowly, smoothly and evenly it burns. Notice the silver-white ash, and see how long the ash grows before it drops -- both signs of truly fine cigars.

(over, please)


Try a couple of each of these six superb cigars at your leisure. Try other cigars too, the ones you normally buy at stores, so you'll have a basis for comparison.

And then, you decide. If you don't agree that these cigars are among the finest you've ever had the pleasure of smoking, send back the rest of the box for an immediate full refund.

That'll be the end of it. No cost, no questions, no further obligation. The way we figure it, if our cigars can't pass your tests, it's our problem.

But if you're as delighted as I think you'll be -- as de­lighted as thousands of other cigar lovers who have tried out our Sterling Sampler -- just sit back, relax and look forward to many hours of the kind of smoking pleasure that's all too rare these days.

Come to think of it, this kind of smoking pleasure never has been commonplace. Because the finest cigars can't be mass-produced, any more than the finest wines can be.

For one thing, places on earth where the climate and soil conditions are precisely right are extremely scarce. Tobacco plants and leaves demand a great deal of time and expert individual attention too, for optimum results.

So even in the Golden Age of cigar smoking -- the "B.F.” era (before Fidel) -- first rate cigars were always in short supply. They've always com­manded a substantial premium, and

rightly so.

And the best always came from Cuba, where the growing conditions are ideal and where generations of tobacco growers and workers (maybe "artists" would be more descriptive) passed skills and sec­rets along from father to son.

Enter Castro. Soon after he seized power, the U. S. slapped a trade embargo on Cuban products -- and millions of American cigar aficionados faced a bleak prospect: life without Cuban cigars. As if that weren't enough, Castro then banned exports of Cuban tobacco seed.

From a cigar lover's point of view, catastrophic is too mild a word to describe the circumstances. But happily, cigar lovers are an intrepid, indomitable lot. A Cuban grower, more sympa­thetic to the needs of fellow cigar smokers than to the imperatives of Communist politics, managed to smuggle 12 pounds of the finest Pinar del Rio tobacco seed out of Cuba -- in the diplomatic pouch of a like-minded ambassador stationed in Havana.

(over, please)

They should both have been decorated for humanitarian service above and beyond the call of duty.

The priceless contraband made its way to. Honduras, one of the few places on earth that boasts climate and soil conditions vir-tually identical to those of Cuba's best tobacco-growing regions.

A noble experiment was about to begin. But first, one more essential ingredient was necessary -- the Cuban touch, that special cigar magic without which no sane man would ever dream of trying to produce a great cigar.

Of the 35,000-odd tobacco farmers in Cuba, only 20 or 30 went to Central America. One of the very best, the legendary Jacinto Argudin, headed up the experiment.

Important questions needed to be answered. Would the Cuban seeds flourish on foreign soil? Could Cuban know-how be trans­planted -- and would it work as well in Central America?

Could the traditional Cuban style of tobacco culture, the lengthy and painstaking method where practically everything from planting to curing is done by hand and eye and nose, produce good results? Could truly fine cigars be made anywhere but in Cuba itself?

After many early failures, after years of devoted care and attention, Jacinto Argudin produced -- at last -- a leaf in which a hole burned to about the size of a silver dollar. The experiment was a success; the burn test is the ultimate sign of a good leaf. Central American cigars made from Cuban seed leaf tobacco compete vigorously with authentic Cuban cigars through­out the world.

The trade embargo is still in force. You can't buy Cuban cigars anywhere in America, not legally at least. But it almost doesn't matter now, because you can smoke cigars so authentically Cuban that not one cigar smoker in 1,000 can tell the difference.

It is cigars like these that I’d like to send you -- custom­ blended Cuban seed leaf cigars from Thompson. Cigars whose tobaccos were grown the old Cuban way, with unremitting attention and uncom-promising expertise. Cigars made from tobacco crops that have enjoyed as much as four years of tender loving care from seed to cigar.

A sampler box of 42 of these superb cigars has been reserved in your name. They await arrival of your

(over, please)


mailing label; until then, they will reside in our temperature and humidity-controlled humidor.

Once we hear from you, we'll remove them and ship them to you immediately. Which means they'll arrive factory-fresh, in peak smoking condition, rather than spending four to six months in the distribution pipe­line, as mass-produced cigars do.

For this reason, Thompson Cigars are sold only by mail. You can't buy them in any store. Only in this way can we guarantee freshness and top quality control.

But look -- there's no need to take my word for it. Not when you have this opportunity to judge for yourself, to find out what a truly exceptional smoking experience can be.

Send no money now, Just return your mailing label in the postage-paid reply envelope. We'll send your Sterling Sampler of 42 custom-blended Cuban seed leaf cigars and bill you only $10.90 – plus $1.00 shipping charge. (Send only $10.90 if you prefer to pay in advance and I'll pay shipping charges.)

Then you decide. Smoke a couple of each of the six fine cigars. If you're not satisfied, return the bill unpaid, along with the partially empty sampler box. That'll be the end of it. No questions asked, no obligation now or ever.

I think you'll agree that Thompson's Central American experi­ment was a success. The Cubans think so; ironically, they now replace their own shortfalls with the Cuban seed leaf to­baccos. Don't you think you owe it to yourself to investigate?

Cordially,

Tom Timmins

P. S. To avoid disappointment, maybe you'd better return your mailing label today. Remember, there's a strict limit to the amount of top quality tobacco produced; this offer can't be extended indefinitely.

Look at the bad ads

The first ad below fails for any number of reasons: Diction, font choice, line spacing, pointless copy. See if you can pick out what I mean.
























This next ad is just plain silly; it is laden with cliches and bad puns. Their positioning line is "Delivering more than your package." I assume they mean every package comes with an old dog
























The ad below may simply be the worst ad ever written and designed. How many errors can you spot?

Thursday, May 29, 2008

Great Teasers

How to get them to read your copy

Direct mail’s copywriting guru, Herschell Gordon Lewis, maintains there are four prime motivators that come into play every time we try to persuade someone to respond to our offer:

fear

greed

guilt

exclusivity

With those in mind, I read the following envelope teaser copy:

How is it possible that many ­people with less intelligence, ­ability and ambition consistently achieve more than you?

That is a rare piece of copy, indeed, for it actually uses all four of Lewis’s prime motivators, in the following order of emphasis:

1. Guilt — Who hasn’t felt at sometime that they weren’t doing all they could to achieve the kind of success they want in life? Can anyone say they have fully tapped their potential?

2. Exclusivity — You’re being told you’re smarter than those others who are making it, others who are less intelligent, able ambitious than you.

3. Greed — If only you could achieve according to your potential, you could have all the things success brings — all the things those other, less capable people have.

4. Fear — You’re losing out. If you don’t do something soon, you’ll never have the success you want. You’ll be a failure!

Now, it’s a golden rule in direct marketing that if you pose a problem, you must also show that you have the answer to it. In this case, a second block of teaser copy states:

Inside: surprising results from a Harvard experiment shows you how to perform better... with less effort — and, achieve your goals... faster!

Well, I admit I’m hooked. I may not order what’s on offer inside the envelope, but I’ve simply got to find out what’s in there. And that’s the whole purpose of the carefully crafted teaser: Get the envelope opened.

All the foregoing was pretty much the result of my first reading of the envelope, which otherwise was a drab #10 manila window, with my name and address showing through.

I’ve looked at the envelope several times since, with a more critical eye. That resulted in one quibble: perhaps the language is too difficult: too many abstract nouns (intelligence, ability, ambition) and some awkward punctuation. But then I considered the target: people who feel they are above average.

Whether or not the copywriter set out deliberately to stroke their egos, he or she nonetheless achieves that subtly by casually throwing in just a few tough words.

They may not seem tough words to you, but with a functional illiteracy rate of 1-in-5, and an average reading comprehension level of grade 6 to 8, they are tough to a majority of North Americans.

The offer was a hassle-free 30 day trial of a set of six cassette tapes. The whole package consisted of an 8-page letter an unusual reply form, a reply envelope and a unique, photocopied testimonial.

PS — How do you feel about your untapped potential?

Monday, May 12, 2008

Too bad, Canadian Tire

The Power of Database Marketing

There's no question that database marketing is a powerful tool. But many marketing people don't have a clear idea of what database marketing is, or what it can do.

If you think that mass mailing to your customers or to a rented list is database marketing, think again.

There is (or should be) far more to a marketing database than a simple collection of names and addresses. But collecting information for a database and not putting it to use is like keeping your savings in a safe deposit box -- the money is there, but it's not working for you.

Let me give you a real life example: Several winters ago, during one of Vancouver's rare snowstorms, I drove into a Canadian Tire store to buy a set of snow tires and have them installed. They took my name, address, phone number, type of car and a couple of other pertinent facts and dutifully recorded the information. Then they pushed a couple of keys and printed out a work order.

A short while later, job done, I took my work order to the cashier, received an invoice, paid it and left with my receipt and my new snow tires.

That was in November. Around about the following May, I began to get tired of the noise my snow tires made on dry pavement. I noticed there was a sale on at a nearby tire store, so I drove in and 30 minutes and a couple of hundred bucks later, I had a nice new set of summer radials on my car.

What's my point. My point is that the store where I bought my tires wasn't Canadian Tire. But it could have been.

If they had used the information they'd collected about me properly, they probably would have had the sale. All they had to do was send me a postcard in March inviting me in for a free coffee while they took off my snow tires and put my summer ones back on.

They could even have offered me a deal on new tires in case I needed them (which I did). At the very least, I'd have been back in their store for half an hour, browsing and likely buying something. They'd also have had their chance at selling me new tires, and they'd have made a start at building a relationship with me.

Canadian Tire should have done something because they had the means to do it -- my name and other information in their database. And they had good reason to do something because I was a proven consumer of their products.

Why they didn't use their database, I don't know. Perhaps they simply see it as too complicated and expensive to extract timely information from the millions of transactions they must record every year. Perhaps they have embarked on a database marketing program, but haven't rolled it out yet. And perhaps they simply don't know or appreciate the value of their database.

Real database marketers know that direct marketing isn't database marketing unless the information you gather about your clients and prospects works towards your final goal: the sale!

More Direct Response by Numbers

Direct marketing is all about numbers

That's reflected in how often direct marketers write about or mention such things as:

· Herschell Gordon Lewis's five prime motivators (fear, greed, guilt, exclusivity and approval);

· The five direct marketing basics (target audience, offer, copy, graphics, timing);

· The eight surfaces you should never ignore (front and back of your envelope; top and bottom of the letter, back of the letter, front and back panels of your brochure, address side of your reply card);

· The 28 primary offers (too many to list here, but they range from “Free Information, to Risk Free Trial!)

But before all of those come the
all-important, Seven Success Principles:

These are written about direct mail, mainly, but they apply in their way to all other media.

1. Always have a clear and expressible goal for your direct marketing. You need some way to measure your results (total responses, net revenues, per cent response, etc.).

2. Never mail unless you have a reasonable expectation of at least breaking even. Don't spend $20,000 for $10,000 in results unless there's an excellent reason for doing so (i.e., you make a fortune on repeat business).

3. Test a random sample of your list before rolling out a major campaign. As few as 1,000 test pieces can give you a reliable estimate of how the whole mailing will go.

4. Continually test against your control package (your best performer). The package that beats it should become your new control.

5. Don't be dull. You're fighting for attention in a noisy, overcrowded world. If you want responses, you have to be noticed.

6. Always analyze your returns to look for non-obvious results. That unhappy one per cent response may represent a part of the list which, if mailed to separately would respond at 10%.

7. Don't be half-hearted. Commit enough time and resources (money and people) to your direct marketing to give it a fair test. You can always learn something, even from a mailing that flops, so your money's never completely wasted.

Saturday, May 10, 2008

Copywriters are self-made, not born

John's Top rules for good copywriting

Nobody can teach you to be a good copywriter; that comes from your own desire... from paying attention to good copywriting... from listening to your inner reader... from actually tracking what works and what doesn't (direct marketing only). There are, however, a few tips, tricks and rules that can help make you better that you already are:

The overarching rules

  1. Be interested in everything. Read widely – you never know what is going to come in handy.
  2. Pay attention to good writing. Notice how good writing is effortless to read, or nearly so.
  3. Read a few good books on writing
  4. Grab attention right away.
  5. Keep on grabbing attention.
  6. Bring your personal knowledge and experiences into play to add fascinating facts and dramatic scenarios and details.
  7. Look beyond the obvious and keep your mind receptive.

The nitty-gritty rules

  1. Lay it out so it’s easy to read.
  2. Just sit down and write. For longer pieces, do an outline, then write.
  3. Don’t revise as you go, that’s just a way of procrastinating.
  4. Write it, forget it for awhile, then re-write it.
  5. There are close to a million words in English, try to pick the best ones for your topic, audience and tone. Among those million words are thousands of words of jargon. Avoid jargon, unless your audience really expects it. Look up 'jargon' in your dictionary. Pin the definition up where you can see it.
  6. Don’t fall in love with what you’ve written. What seems charming, witty or affecting to you may just be affected and trite to others.
  7. Trim away the fat, especially that ‘just warming up’ lard you started out with. Remember that your real lead may be two or more paragraphs away from your starting point. Cut out the dross.
  8. Seek non-sycophantic second opinions.
  9. Collect as much information as you can. You’re not just looking for facts to use, but also deep background that gives you a better understanding of the topic, product or service. Prepare a list of at least 20 questions before interviewing a client or subject.
  10. Try not to let committees suck the life out of your work. But remember who’s paying your bill.
  11. Don’t be afraid to fire clients, especially those who force you to work with intransigent committees.
  12. Charge by the project, not by the hour or day. Charging by time limits your earning capacity.
  13. If you’re working too hard, you aren’t charging enough.


A few good books


On the art of writing copy - Herschell Gordon Lewis
Direct Mail Copy That Sells - Herschell Gordon Lewis
Selling Your Services - Robert Bly
On Writing Well - William Zinsser
The Careful Writer - Theodore M. Bernstein
Tested Advertising Methods - John Caples
Telling Lies for Fun and Profit - Lawrence Block

You can find all those books at reasonable prices on Abebooks.com
Anything by Lewis or Bly will give you lots of tips for writing DM copy and, in Bly's case, marketing yourself.

About Me

My photo
I like to keep a low profile, fearing my existence may pop like a bubble in the quantum foam. I'm intrigued by the possibilities of entanglement. A day without writing something is a day wasted. I'm generally unflappable.